The way to Repair WooCommerce Not Sending Order Emails

September 7, 2021

Are you annoyed by your WooCommerce retailer not sending order emails?

When operating an eCommerce retailer, you’ll want to know that your prospects will obtain their receipts and any order replace emails shortly and reliably.

On this article, we’ll present you the simple approach to repair WooCommerce not sending order emails.

How to fix WooCommerce not sending order emails

What Causes WooCommerce Emails to Not Ship?

If you’re operating an online store, you then depend on electronic mail to maintain what you are promoting operating easily.

You employ electronic mail to welcome new prospects and construct your relationship with them. Emails are despatched to substantiate orders and comply with up on deserted purchasing carts. And electronic mail is required to let prospects reset their passwords.

However all too usually, we hear that eCommerce sellers have bother with WooCommerce not sending emails.

Typically this occurs due to points in your WooCommerce settings. We’ll present you learn how to examine these settings first.

Different instances it’s a deeper concern with the best way WordPress sends electronic mail. By default, WordPress sends emails by way of PHP mail. Sadly, not all WordPress hosting servers are accurately configured to make use of PHP mail.

Even when your emails are despatched efficiently, they could be incorrectly recognized as spam. This implies they may very well be robotically deleted with out ever being seen.

One of the best ways to verify your emails are reliably delivered is to ship them by way of an SMTP service.

We’ll present you learn how to arrange an SMTP server later on this information, however first, let’s be certain there isn’t an issue together with your WooCommerce settings.

Examine WooCommerce E mail and Order Settings

The very first thing to examine is your WooCommerce settings for emails and orders. If one among your settings is fallacious, then your order emails received’t be despatched.

Examine WooCommerce E mail Settings

We’ll begin by checking that your emails haven’t been by chance deactivated. To try this, navigate to WooCommerce » Settings on the WordPress dashboard after which click on on the Emails tab.

List of WooCommerce Emails

Right here you’ll see an inventory of all of the notification emails that WooCommerce will ship. Some are despatched to you and a few to your prospects. You’ll must examine the settings for every electronic mail.

Let’s begin on the high and examine the ‘New order’ electronic mail by clicking on the ‘Handle’ button on the precise.

You’ll must examine two settings. First, be certain the e-mail is enabled. Typically it’s disabled by chance, and the e-mail received’t be despatched if the field isn’t checked.

Make Sure the Email is Enabled

Second, you’ll want to be sure that the recipient’s electronic mail deal with is right. You’ll solely discover this setting for emails that can be despatched to you. When an electronic mail is distributed to the client, the right electronic mail deal with can be used robotically.

You are able to do the identical for every kind of electronic mail within the record. If every part seems to be good, then we have to examine the standing of every order the place WooCommerce didn’t ship an order electronic mail.

Examine WooCommerce Fee Standing

You’ll must navigate to WooCommerce » Orders to examine the standing of current orders. In the event you don’t but have any orders, you then’ll wish to create a take a look at order after which come again.

Navigate to WooCommerce » Orders

If the order standing is ‘Pending fee’ as on this instance, then that explains why an electronic mail was not despatched. By default, WooCommerce doesn’t ship an order electronic mail for pending gross sales.

Pending orders are ready for additional motion. Perhaps the client added one thing to their cart after which abandoned it. Or perhaps the client wants to finish a handbook fee, similar to a financial institution switch.

But when the standing is ‘Processing’, then there’s an issue. An electronic mail ought to have been despatched to each you and the client. If it didn’t arrive within the inbox, then probably it was handled as spam.

That’s a typical downside with WooCommerce and WordPress emails. One of the best ways to resolve that downside is to ship your electronic mail utilizing an SMTP server.

Repair WordPress E mail Reliability with an SMTP Server Plugin

SMTP is the usual protocol for sending emails over the web, however it isn’t what WordPress makes use of by default. Sadly, that always ends in emails from WordPress being handled as spam.

Sending electronic mail by way of an SMTP server is extra dependable as a result of it makes use of correct authentication. Your buyer’s electronic mail software program can be assured that your emails are real, they usually’re much less more likely to be moved to the junk folder.

WP Mail SMTP is one of the best SMTP plugin for WordPress and WooCommerce. It’s the best manner to verify your order emails are literally delivered to your buyer’s inbox.

To repair WooCommerce not sending order emails, you’ll want to put in and activate the WP Mail SMTP plugin. You may take a look at our information on how to install a WordPress plugin for extra particulars.

Word: The free version of WP Mail SMTP is all that’s required for this tutorial. However the Elite plan contains White Glove Setup the place an skilled will arrange the plugin for you.

On activation, the WP Mail SMTP setup wizard will begin robotically. You’ll must click on on the Let’s Get Began button.

The WP Mail SMTP Setup Wizard Will Start Automatically

Subsequent, you’ll want to select the SMTP service you want to use. We advocate SMTP.com and Sendinblue as a result of they can securely ship massive numbers of emails and with out triggering spam filters.

Plus, Sendinblue enables you to ship as much as 300 emails every day without cost.

Choose Your SMTP Mailer Service

When you’ve chosen a service, you’ll want to click on on the ‘Save and Proceed’ button. After that, you’ll be requested to configure your mailer settings.

Right here you’ll be requested to repeat some info from the mailer service you chose, after which paste it into the shape. The precise steps you’ll want to take will rely upon the mailer service you’ve chosen.

Configure Your Mailer Settings

Word: In the event you’d favor to bypass the wizard and arrange WP Mail SMTP manually, you then’ll discover handbook step-by-step directions in our final information on how to set up WP Mail SMTP with any SMTP service.

The setup wizard may also ask you to arrange a From E mail. Ensure you use the identical business email address right here as you entered when organising your SMTP mailing service.

We Recommend You Force the Same Email Address

We additionally advocate that you just examine the ‘Drive From E mail’ field. This may be sure you use the identical electronic mail deal with throughout your web site. This could additionally assist to verify your WooCommerce emails don’t go to spam.

You’ll then be requested which electronic mail options you want to allow. You want ‘Improved E mail Deliverability’ and ‘E mail Error Monitoring’ to repair WooCommerce not sending electronic mail. They are going to be chosen by default.

Enable WP Mail SMTP Email Features

In the event you’ve bought WP Mail SMTP Professional, you then’ll have entry to a couple further options. For instance, the ‘Detailed E mail Logs’ characteristic will allow you to examine particular person emails to verify they being are despatched.

WP Mail SMTP Pro Offers Additional Features

The Professional model may also allow you to resend a failed electronic mail. That may be actually useful when the client typed within the fallacious electronic mail deal with.

Ship a Check E mail

Congratulations, you’ve now set every part up! Let’s be certain it really works by sending a take a look at electronic mail.

You’ll must navigate to WP Mail SMTP » Instruments after which click on on the ‘E mail Check’ tab. The positioning’s admin electronic mail can be entered by default, however you possibly can ship the take a look at electronic mail to a distinct deal with if you happen to like. Subsequent, click on ‘Ship E mail’.

Make Sure Everything Works by Sending a Test Email

If every part has been arrange accurately, then it is best to see a ‘Success!’ message. Ensure you additionally go to your electronic mail inbox to verify the e-mail truly arrived.

You Should See a Success! Message

We hope this tutorial helped you discover ways to repair WooCommerce not sending order emails.

You might also wish to study the right way to create an email newsletter or take a look at record of must have WooCommerce plugins to develop your retailer.

In the event you preferred this information, then please contemplate subscribing to our YouTube Channel for WordPress video tutorials. You can too discover us on Twitter and Facebook.

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